1. Information We Collect
We only collect what is necessary to provide and improve our services.
- Personal Information
- Name, phone number, email address, postal address, ID proof, and payment details when you book or inquire.
- Non-Personal Information
- Browser type, device details, IP address, and website usage data to improve user experience.
2. How We Use Your Information
- To confirm and manage your reservations.
- To provide customer service and respond to inquiries.
- To process secure payments.
- To send booking confirmations, invoices, and updates related to your stay.
- To improve our website and services.
- To comply with legal obligations (such as government ID verification, if required).
3. Information Sharing
We do not sell or rent your personal information. Your data may only be shared with:
- Payment gateways for processing transactions.
- Legal authorities if required by law.
- Service providers (like travel agents or booking platforms) strictly for fulfilling your booking.
4. Data Security
We use secure servers and encryption methods to protect your personal and payment details. However, please note that no method of transmission online is 100% secure.
5. Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings. Cookies may be used for:
- Session management and preferences.
- Analytics to improve site performance.
- Security purposes (fraud detection).
6. Your Rights
You may request access, correction, or deletion of your personal data. You may also opt out of receiving promotional communications.
7. Contact Us
If you have privacy-related concerns, please contact us at:
Last updated: Sept 26, 2025
Additional notes
This policy applies to information collected through our website and reservation systems. For questions about third-party services used in bookings (payment processors, booking platforms), please contact us.